30-Day Money-Back Warranty
At SEATREND, we stand by the quality of our office chairs, standing desks, and gaming setups. If you are not fully satisfied with your purchase, we offer a 30-Day Money-Back Warranty to ensure a risk-free shopping experience.
1. Eligibility for the Money-Back Warranty
To qualify for a full refund, your return must meet the following conditions:
✅ The item must be returned within 30 days from the date of delivery.
✅ The item must be unused, in its original packaging, and in resalable condition.
✅ All original accessories, manuals, and parts must be included.
✅ Proof of purchase (order confirmation or receipt) must be provided.
⛔ Items that are damaged, altered, assembled, or missing parts may not qualify for a full refund or may be subject to a restocking fee.
2. How to Request a Return & Refund
Follow these simple steps to initiate a return:
Step 1: Contact Us
📧 Email us at Contact@Seatrend.co.uk or use our Live Chat on our website.
Include your order number, reason for return, and any supporting photos if needed.
Step 2: Receive Return Instructions
Our support team will review your request and provide a return authorization number (RMA) along with return instructions.
Step 3: Ship the Item Back
📦 Pack the item securely in its original packaging and send it to the address provided in our return instructions.
📮 Use a trackable shipping method (we recommend FedEx or Royal Mail).
🚨 Return shipping costs: Customers are responsible for return shipping costs unless the item is defective or an incorrect product was sent.
Step 4: Inspection & Refund Processing
🔍 Once we receive your return, we will inspect the item to ensure it meets our return conditions.
💳 Refunds are processed within 5-7 business days to your original payment method.
3. Non-Refundable & Excluded Items
❌ Assembled or used products (unless defective).
❌ Customized or special-order items.
❌ Gift cards or promotional items.
❌ Items without original packaging.
4. Defective or Damaged Items
If your product arrives damaged or defective, please contact us immediately with photos. We will arrange for a replacement or full refund, including shipping costs.
5. Order Cancellations
You can cancel your order within 24 hours of placing it. After this period, if the order has already been shipped, you will need to follow our return process.
6. Contact Us
For any refund or return inquiries, please reach out to us:
📧 Email: Contact@Seatrend.co.uk
💬 Live Chat: Available on our website for instant support.
Thank you for shopping with SEATREND! We strive to provide a smooth and worry-free shopping experience.